Returns and Exchanges Policy
Hassle-Free Return Policy
Returns must be received within 30 days of the original shipment date in a new and unused state. Lamon Jewelers will not accept any returns if the product shows signs of wear, usage, or has been altered from its original condition or size.
Returns and exchanges are accepted within 30 days of delivery date on unworn and unaltered watches from their original condition with all tags, warranty card included, and original packaging included.
Free return shipping is limited to a maximum of one return per item. Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
All special orders need to be placed in person, or via phone or email and require a non-refundable deposit of 50% of the total price. Orders cannot be canceled or amended after 24 hours of placing the order. Changes or cancellations made to special orders outside the initial 24-hour period are not eligible for a refund or refund of the deposit.
Please note that all special charges are non-refundable and cannot be exchanged.
Custom orders cannot be placed online. They must be placed in-store with a sales associate. All custom orders require a non-refundable deposit of 50% of the total price upon the placement of the order. The remaining balance of the order is due at completion. No returns or exchanges are allowed on custom orders. All sales are final.