Lamon's views the problem of conflict diamonds as a very
serious issue. We have taken the stance that we
will only maintain relationships with vendors who
adhere to the principles set forth in the Kimberley
Process Certification Scheme (KCPS). This scheme
was designed to prevent the filtering of illegal
conflict diamonds into the global diamond supply
chain, and thus we deem it mandatory for all our
vendors to abide by the laws set forth in the
process and we require them to provide a written
statement to that effect.
Prices on Lamonjewelers.com are subject to change without
notice. Please expect to be charged the price listed
for the merchandise you buy as it is listed on the
day of purchase.
Local and state taxes will be collected for purchases of
customers in the state of Tennessee. Customers
outside the state of Tennessee should consult their
local and state tax laws for proper filing of use
tax in their state.
To find out about upcoming special events
and promotions at Lamon’s please visit the news
section of our website located under the about
Lamon’s heading.
Lamon’s offers a limited but vast selection of Lamon Jewelers
merchandise online for shopping. If there is an
item you saw in our store but cannot locate online,
feel free to email
and a representative will gladly help in any way
they can.
To find more information about special
events, including schedule, times, and location,
please visit the news section of our website under
the heading about Lamons.
No. Lamon’s (operating under the trade name
Lamon Jewelers, Inc.) does not disclose the personal
information of our customers to our affiliates or
non-affiliates. We may provide customer information
for general purposes to third-party affiliates, such
as to ship you an item, or to contact a third party
at your request, but this information does not
extend to any information that is not already public
knowledge as set forth in local, state, and federal
laws.
Online – You can add your item to your shopping cart by
clicking on the purchase button next to the item.
You will then be guided through the order process.
In-Store – You can visit our flagship store in Knoxville, TN.
Please check out the contact us heading on our
website for location.
By Phone – You can contact our store by calling 865.690.9568,
Monday thru Friday 10:00AM-6:00PM.
You can check the status of
your order by logging into your account and clicking
on the track order button.
You can also contact
our
to check the status of your order. Please include
your name, telephone number, email address, and
order number, so that a representative can contact
you with the proper information.
Depending on order amount and location, your
order will be shipped via Federal Express or the
USPS. Please visit the shipping section of this
website for more information.
Yes. Once you have selected an item for
purchase, you will be asked if you would like to
include a gift message with your item. Messages
cannot be more than 150 characters in length.
Lamon’s hopes that you will write a
reflective customized message to accompany your
purchase; however, we do reserve the right to edit
your message should it contain objectionable words,
phrases or obscenities. Please contact customerservice@lamonjewelers.com
if you have any questions regarding this policy.
Your item can be gift wrapped for a small fee ($4.95
per package). Generally, Lamon’s boxes arrive in
red wrapping paper with white bows, except during
holidays, which is usually a seasonal variety.
We are required to collect sales tax in any
state that we have physical presence.
Local and state taxes will be collected for
purchases of customers in the state of Tennessee.
Customers outside the state of Tennessee should
consult their local and state tax laws for proper
filing of use tax in their state.
Lamon’s offers both hand and machine
engraving in a variety of standard type styles.
Please contact customerservice@lamonjewelers.com
Monday thru Friday 10:00AM-6:00PM.
Items are accepted for
return or exchange if returned in saleable condition
within 30 days, accompanied by a sales receipt.
A refund will be issued to the purchaser upon request if
payment has been received. Gift receipts are
entitled to nonrefundable merchandise credit. To
return or exchange your merchandise please follow
the instructions included with your package.
Send return merchandise to:
Lamon Ship Services
Attn: Returns
7923 Kingston Pike
Knoxville, TN 37922
If you have any questions please email
customerservice@lamonjewelers.com
or contact our customer service department at
865.690.9568 Monday thru Friday 10:00AM-6:00PM.
No. Presently, we only ship orders
to addresses within the United States. We can arrange for
shipment to APO addresses. Continue with your order as
usual and a representative will contact you shortly.
We repair items
made by Lamon’s. You may either bring your item to
the Lamon’s store or send in your item via mail. If
you choose to send your item via mail, please follow
the instructions listed below:
1. Download our Repair Form
2. Print form and complete all information.
3. Enclose form with item to be repaired
4. Send item and form, via an insured shipping
method, to:
To check the status of your
repair, please contact Customer Service at
865.690.9568. A Customer Service Representative will
be on hand from 10:00AM to 6:00PM EST Monday-Friday.
If you leave a message after hours, a Representative
will contact you the next day.
It is recommended that you have your jewelry
inspected by a professional jeweler every 3 to 6
months depending on the item. At that time, a
jeweler can recommend any work necessary to maintain
your jewelry.
